Terms of service

Effective from May 6, 2026

OZERTY is a website owned by MOJO FZ LLC, a limited liability company whose registered office is located at A4-709 Building no. A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, +971 42 41 59 44 (Google Maps link: https://goo.gl/maps/qbRcd68nhLx7VLsG6), and registered with the Ras Al Khaimah Commercial and Corporate Register under number 45000044 (hereinafter "OZERTY"), and is the publisher of the site at the address https://ozerty-italia.com.

The website host is Shopify, whose headquarters are located at 150 Elgin Street, 8th Floor, Ottawa, Ontario, K2P 1L4, CANADA.

ARTICLE 1: Definitions

In order to facilitate the readability of these Terms of Use, the following terms will always have the meaning and scope conferred on them in this article.

Terms	Definitions
T & Cs	Refers to these Terms and Conditions of Use of our site.
User Account	Refers to the personal account of the User, created automatically when they place their first order, and to which they can connect on the site by means of their email address in order to consult and manage a set of information concerning them on the site, in particular their personal data, the history of their purchases made on the site, their delivery addresses, etc.
Credentials	Refers to the email address used by the User when placing their order and allowing them to connect to their User Account. Connection takes place without a password: a one-time verification code (OTP) is sent to that email address in order to access the User Account.
Service fees	Refers to the costs of the Service subscribed to by the user, including, for example but not limited to: delivery costs, product customization costs when offered, etc.
Service	Refers to the service offered on the website by OZERTY for the conclusion of one or more purchases of products via the site.
Site	Refers to the website https://ozerty-italia.com which allows you to consult everyday consumer goods and which allows you to buy them and have your purchases delivered.
User	Refers to any adult natural person or legal person registered on the Site and subscribing to the Service, if applicable.
Visitor	Refers to any natural or legal person accessing the Site for consultation purposes and not having a User Account.
Flexpay	Refers to the mechanism allowing the User to validate an order below the minimum order amount. In exchange for a deposit, the User is credited with an equivalent benefit on their Store Credit, under the conditions detailed in the Payment Terms.
Store Credit	Refers to the store credit linked to the User Account, granted as a commercial benefit and usable on orders under the conditions detailed in the Payment Terms.

ARTICLE 2: Acceptance of the terms and conditions of use

These T & Cs govern the use of the Site and the access by Users to the Service offered on the Site. Acceptance of these Terms and Conditions of Use is the prerequisite for using the Service described herein.

Any registration and/or subscription to free or paid Services, as the case may be, implies unreserved acceptance by the User of the provisions of the T & Cs, which they expressly acknowledge having read, understood and accepted beforehand.

Acceptance of these T & Cs takes place when the User places an order: by clicking on the order button with obligation to pay, the User acknowledges having read and accepted these Conditions. A link allowing them to be consulted at any time is accessible in the footer of the Site, as well as on the product and cart pages.

The current version of the T & Cs is available at any time and freely accessible on the Site. OZERTY may modify the T & Cs at any time depending on certain technical, economic, legal or commercial constraints, such as the launch of new services.

Users are informed of changes to the T & Cs within a reasonable time. Where applicable, they are informed when they log in of the new T & Cs in force and must accept them to continue to benefit from the Services.

Failing this, the User may unsubscribe, this unsubscription taking effect upon receipt of the User's last order for any order made before the modification of the T & Cs.

Any derogation from the T & Cs, to be valid and binding on OZERTY, must be the subject of a written document signed by OZERTY and the User and expressly referring to the T & Cs.

OZERTY reserves the right to suspend any transaction or immediately cease its Services for the benefit of a User, in particular if they violate a provision of the T & Cs.

A printed version of the T & Cs as well as any information sent electronically will be admitted in any legal proceedings concerning the application of these T & Cs, in the same way and under the same conditions as any other document written and kept in paper format.

The fact that OZERTY does not exercise, at any time, a prerogative recognized by these T & Cs, or does not require the execution of any stipulation of the agreement resulting from said T & Cs, may under no circumstances be interpreted either as a modification of the contract or as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the scrupulous execution of the commitments entered into herein.

In case of non-acceptance of the T & Cs stipulated in this contract, the User must renounce access to the services offered by the site.

ARTICLE 3: Access to the site

The site is accessible free of charge anywhere to any User with Internet access. All the costs incurred by the User to access the service (computer hardware, software, Internet connection, etc.) are at their expense.

Simply browsing the Site is free and does not require a User Account. The User Account is created automatically when the User places their first order, from the information they provide on that occasion. The User undertakes to provide sincere and accurate information regarding their contact details, in particular their email address, which is used for the management of their order and for access to their User Account.

ARTICLE 4: User Account

Consulting the Site is free and acquiring User status does not give rise to any specific fees.

The User Account is created automatically when the User places their first order. There is no separate registration procedure and no password: the User accesses their Account by means of the email address used when placing their order, with a one-time verification code (OTP) being sent to that address in order to log in. Only adults not subject to a guardianship or curatorship regime may place an order and hold a User Account on the Site.

The veracity and accuracy of the information provided by the User for the creation of their User Account are presumed and engage their responsibility, in particular as to their identity.

The User's email address and the verification codes received are strictly personal. The User must preserve the confidentiality of access to their mailbox and must not transmit the codes received to third parties.

OZERTY reserves in all cases the possibility of activating or not a User Account.

In the event that OZERTY finds that the User has provided false information or has not provided the additional explanations that it may request from them, the User's Account may be suspended or permanently deleted.

More generally, OZERTY reserves the right to refuse any order or any access from an Internet user with whom it has had a previous dispute or who does not comply with these T & Cs.

Furthermore, it is understood that upon the creation of their Account, the User authorizes OZERTY to send them emails relating to their orders, as well as information emails relating to changes in the Service and/or to the activity of the sector.

ARTICLE 5: Suspension or deletion of the User Account

The User may at any time and without cause request the deactivation of their User Account by email to the contact address indicated on the Site, or perform this process directly online.

OZERTY undertakes to deactivate the User's Account within a maximum period of seven (7) days from receipt of the request, provided that no orders are pending and that the User is up to date with the sums due.

OZERTY will delete the User's personal data in accordance with its personal data management policy.

In the event of non-compliance with these T & Cs by the User or in the event of fraudulent actions by the User, OZERTY may notify said breaches by email to the User and, at its convenience, temporarily suspend for a period of its choice, or permanently delete, the latter's User Account, in particular in the following cases:

• The User violates a provision of the T & Cs or commits criminal acts;
• OZERTY notes a lack of connection to their User Account by a User for a period of one (1) year and after sending a reminder email that has had no effect for four (4) weeks;
• The User has written on one or more sites dedicated to consumers reviews/comments that are untrue, defamatory or damaging to the reputation of OZERTY;
• The User disputes a payment in an unfounded manner or in bad faith, in particular by initiating a chargeback procedure when the order has been fulfilled or when a solution has been offered to them;
• OZERTY detects fraudulent behavior or payment, the use of an unauthorized means of payment, or any attempt to circumvent these T & Cs.

In cases of unfounded payment dispute, fraud or fraudulent payment, OZERTY further reserves the right to refuse any subsequent order from the User concerned and to prohibit them from accessing the Service, without prejudice to the remedies available to it to recover the sums due.

ARTICLE 6: User Obligations

By using the OZERTY Website, the User expressly agrees NOT to:

• Send or transmit by electronic means messages that are illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, contrary to morality, violating the privacy of a person, and/or infringing the rights of a third party;
• Impersonate another User; the Internet user recognizes the limits of the Internet network and cannot hold the Publishing Company responsible for any malfunction of the Internet network preventing the smooth running and/or functioning of one or more Services offered;
• Carry out any adaptation, modification, translation, transcription, arrangement, compilation, decompilation, assembly, disassembly, transcoding, nor apply reverse engineering to all or part of the Website, or the Services and/or Content;
• Permanently or temporarily reproduce the Site, in whole or in part, by any means and in any form;
• Use software or processes intended to copy the Content without the prior written permission of OZERTY;
• Export the Website, or merge all or part of the Site with other computer programs without the prior written authorization of OZERTY;
• Make short quotes, analyses and reproductions intended for press reviews as well as other uses expressly authorized by law within the limits and conditions set by the latter and subject in particular to citing the name of the authors and the editorial source;
• Use software or devices likely to disrupt the proper functioning of the Site, nor take action likely to impose a disproportionate burden on OZERTY's infrastructures;
• Extract or reuse, including for private purposes, without the prior written authorization of OZERTY, a substantial or non-substantial part of the content of the databases and archives constituted by the Site.

ARTICLE 7: Intellectual Property

The entire Site is protected by Italian and international laws relating to intellectual property. All reproduction and representation rights are reserved, including for downloadable documents. All texts, graphics, icons, photographs, maps, logos, videos, sounds, brands, and more generally all the elements making up the Site cannot, in accordance with Law no. 633 of 22 April 1941 on copyright and with the Italian Industrial Property Code, be the subject of any representation, reproduction, exploitation or extraction, in whole or in part, on any medium whatsoever, without the express prior authorization of OZERTY. Failure to comply with this prohibition would constitute an act of infringement that may engage the civil and/or criminal liability of its author. OZERTY reserves the right to initiate legal proceedings against any person who does not comply with this prohibition. None of the provisions of these T & Cs may be interpreted as an assignment, transfer, sale, concession, license, loan, rental, or operating authorization granted directly or indirectly by OZERTY for the benefit of the User, on the Website, its content, and/or the Services.

ARTICLE 8: Warranty limits

No provision of these T & Cs excludes or limits the mandatory legal guarantees from which the consumer benefits on the products purchased, in particular the legal guarantee of conformity. The limitations set out in this article apply only to the extent permitted by law.

Subject to the foregoing, the Site is provided "as is" and "as available". The User declares that they know and accept the characteristics and the limits of the Internet network and, in particular, the functional characteristics and technical performance of the Internet network; problems related to connection and/or access to the Internet and/or websites; problems related to network availability and congestion; problems related to network failure or saturation; problems related to transit time, access to information posted online, response times to display, consult, query or otherwise transfer data; the risks of interruption; the lack of protection of certain data against possible misappropriation or piracy; the risks of contamination by any viruses circulating on said networks, etc., for which the responsibility of OZERTY cannot be engaged. Under these conditions, and subject to the legal guarantees mentioned above, OZERTY cannot be held responsible:

in the event of a data transmission fault, loss, delay or error which is beyond its control;

for the sending of messages and/or data to a false, incorrect or incomplete address;

if data does not reach it, for whatever reason, or if the data it receives is unreadable or impossible to process;

in the event that the User is unable to access or use the Site and/or the Services for any reason whatsoever;

if, for whatever reason, the connection should be interrupted.

The User is solely responsible for the installation, operation and maintenance of the technical equipment necessary to use the site. Under no circumstances can OZERTY be held responsible if the Site proves to be incompatible or has malfunctions with certain equipment of the User.

The User is solely responsible for the use they make of the Site and cannot hold OZERTY responsible for any complaint and/or procedure made against them. They undertake to take personal responsibility for any complaint and/or procedure brought against OZERTY which relates to their personal use.

Hyperlinks may direct to other websites or other social networks. OZERTY cannot be held liable in the event that the content of said other websites or social networks contravenes the rights of third parties and more generally the legal or regulatory provisions in force.

The information communicated on the Site is provided for information purposes only, it is not contractual and does not engage the responsibility of OZERTY. It may be modified or updated without notice.

OZERTY also reserves the right, at any time and without notice, to make improvements and/or modifications to the Website. OZERTY cannot be held responsible for any omissions and/or errors that the Website may contain.

The version of the Website may be updated from time to time to add new Content and/or new services without any prior information to the User.

Subject to the mandatory legal guarantees, OZERTY cannot be held liable for damages of any kind, direct or indirect, resulting from the use of or the inability to use the Site.

ARTICLE 9: Force majeure

OZERTY cannot be held liable in the event of the occurrence of a force majeure event as considered as such by law and case law.

Events beyond its control and which it could not reasonably be expected to foresee are considered as force majeure with regard to OZERTY's obligations, insofar as their occurrence makes the performance of its obligations more difficult or more expensive.

This will be the case in particular, without this list being exhaustive, in the event of disruption of means of transport or communication channels, acts of government, changes in the regulations applicable to these T & Cs, events likely to hinder the proper operation of OZERTY, the Site or the Service, its suppliers or its subcontractors (such as strikes, lockouts, total or partial unemployment, accident, fire, flood, interruption of online communication services, etc.).

ARTICLE 10: Cookies

The User is informed that during their visits to the site, a cookie may be automatically installed on their browser software.

Cookies are small files temporarily stored on the hard drive of the User's computer by their browser and which are necessary for the use of the OZERTY site. Cookies do not contain personal information and cannot be used to identify anyone. A cookie contains a unique identifier, generated randomly and therefore anonymous. Some cookies expire at the end of the User's visit, others remain.

The information contained in cookies is used to improve the OZERTY website.

The User may accept or refuse non-essential cookies via the cookie management banner displayed on their first visit, as well as at any time via the settings provided for this purpose. Cookies strictly necessary for the functioning of the Site do not require consent. The User may also deactivate these cookies through the settings appearing in their browser software.

ARTICLE 11: Convention of proof

The actions carried out by Users on the Site by which they acknowledge accepting documents and other elements applicable within the framework of the Service, in particular these T & Cs, notably by placing an order on the Site, show their consent to the elements concerned and are assimilated to a handwritten signature and to the conclusion of a contract in electronic form within the meaning of Legislative Decree no. 82 of 7 March 2005 (Digital Administration Code), in particular Article 20.

Pursuant to that legislation, the User accepts that the time-stamping elements implemented, the Site procedures by which they express their consent (e.g. by placing an order or by entering the verification code received by email), the information and elements exchanged with OZERTY within the framework of the Service, possibly on a durable medium, in particular the elements relating to the orders concluded on the Site (e.g. emails, acknowledgments of receipt exchanged), and in general, all the elements created and/or exchanged as part of the Service on the Site (e.g. proof of connections, computer records and other identification elements), are admissible before the Courts and provide proof of the data, elements and signatures which they materialize, contain, and/or express.

ARTICLE 12: Nullity

If one or more provisions of these T & Cs are held to be invalid or declared as such in application of a law, a regulation or following a decision which has become final of a competent court, the other provisions will retain their full validity, force and scope. Where applicable, OZERTY undertakes to immediately remove and replace said clause with a similar and legally valid clause.

ARTICLE 13: Legal guarantee

Pursuant to Articles 128 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), the consumer benefits from the legal guarantee of conformity lasting two years from delivery of the goods. The seller is liable for lack of conformity which becomes apparent within that two-year period from delivery.

In the event of a lack of conformity, the consumer is entitled first of all to repair or replacement of the goods, free of charge; where those remedies are impossible or excessively onerous, the consumer may obtain an appropriate price reduction or termination of the contract. The legal guarantee of conformity applies independently of any commercial guarantee granted.

ARTICLE 14: Right of withdrawal

Pursuant to Articles 52 et seq. of the Italian Consumer Code, the consumer has a period of 14 days from receipt of the goods to exercise their right of withdrawal, without having to give any reason, by sending OZERTY an unambiguous statement expressing their wish to withdraw.

The consumer then has 14 days to return the product. The costs of returning the product are borne by the consumer, except in the event of a lack of conformity or a hidden defect. From receipt of the returned product or proof of its shipment (the date used being the earlier of the two), OZERTY has 14 days to refund the consumer for all sums paid, including standard delivery costs. Paid delivery options (for example, priority delivery) are not refunded. The refund is made using the same means of payment as that used at the time of purchase, unless otherwise agreed by the consumer.

Where the order has given rise to a Flexpay deposit, the treatment of that deposit depends on the use of the benefit credited to the Store Credit. As long as that benefit has not been used in any way, the amount of the deposit is refunded to the original payment method under the right of withdrawal, and the corresponding benefit is cancelled. Conversely, as soon as the User has used all or part of that benefit, even for a single euro, the benefit is deemed acquired and consumed; the deposit is then no longer refundable in cash, and the User keeps the benefit already obtained on their Store Credit.

ARTICLE 15: Applicable law and mediation

These T & Cs are governed by Italian law.

Any complaint must be sent to contatto@ozerty-italia.com. In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution. Failing an amicable agreement, the consumer has the possibility of referring the matter to an accredited alternative dispute resolution (ADR) body. The list of accredited ADR bodies is available from the AGCM and in the European register of dispute resolution bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

In the absence of an amicable resolution, the Italian courts will have jurisdiction to hear the dispute. No provision herein deprives the consumer of the mandatory protections of their country of residence.

Contact us:

From 9:00 a.m. to 6:00 p.m., Monday to Friday
Tel: 800 143 965
E-mail: contatto@ozerty-italia.com